We are delighted that you have chosen one of our apartments for your stay in the Hebrides. We trust that your stay will be a good one. We would like to bring the following terms & conditions to your attention. We hate do’ s and don’ts but to ensure all guests have a great time and enjoy the latest check-out and earliest check-in please read on. We do our best to be as flexible as possible but these are the basics.
We take a non-refundable 30% deposit on booking with us. We also require payment in full a week before your day of arrival at the latest. We require valid credit card details as a security measure even if paying the deposit or balance by another method. If your card is declined at the time of taking the balance, we will do everything we can to contact you, in the event we cannot there is a strong chance your booking will be cancelled. Please ensure we have contact details for you and that there is sufficient funds on your card. Unfortunately we do have to charge for damage and excessive cleaning, please notify us of any damage prior to leaving to minimise any disruption and reduce potential charges. It is very rare either of these charges are applied. Damage and excessive cleaning will be charged to card provided.
We strongly advise that you take out holiday insurance as we do have to charge in the event of cancellations. Cancellations are almost always due to unforeseen tragedy or health issues and this is something all guests can insure against, whereas we cannot insure against this. We are happy to forward a full invoice for insurance purposes where guests have to cancel.
We operate a minimum cancellation notice of 28 days:
Minimum non-refundable 30% deposit, payable on booking
14 days’ notice 50% handling fee
72 hours 75%
48 hours full charge, no refund.
Time scales are the time before the 12.01 am on the day of arrival not the check in time.
Please note it is ESSENTIAL AND PART OF THESE TERMS that you must read over the welcome pack on your arrival in the apt for your safety, comfort and information. Any additional Guests not signed in will be charged for at £100 per person. Please note that exceeding the maximum occupancy levels or having guests that are not signed in will also invalidate your insurance.
Guests will be held liable for missing items or damage to the property or its contents. Please ensure all members of your party including children are aware of this. The person/card used for the booking will be the responsible person/card. Guests are required to leave the apartment in a clean & tidy condition. Failure to do so will result in an excess cleaning charge.
RIGHT OF ADMISSION RESERVED We reserve the right to refuse admission or remove guests. We will not tolerate any abuse from guests and remind guests that we are under no obligation to accommodate them if they are disrespectful or threatening to staff or our property.
Noise and disturbances
To ensure all guests and neighbours are not disturbed, excessive noise & disturbances will not be tolerated, if we receive any complaints – offending guests will be asked to leave immediately with no refund.
Smoking is strictly prohibited in all areas. A minimum penalty of £200 will be charged if guests default on this. Please note as non-smokers we know when this happens – as do guests that do not smoke and have asked for a no smoking apartment. Penalty will be up to the cost of any cancelled bookings due to apartment smelling of smoke. If you are smoker – please smoke outside and away from the door and please do not throw butts on the ground, please dispose in outside bins. SMOKING ALSO INVALIDATES INSURANCE.
No illegal substances or activities are to be consumed or carried out during your stay.
Check-out time is 11:00 am
We have to keep apartment changeovers swift to ensure we can offer an 11 am checkout – Late checkouts will incur a penalty of £10.00 per every half hour (or part thereof) after 11:00 am.
Late Check-outs may be arranged for £15 per hour IF NOTIFIED THE DAY BEFORE.
All lost property that is not claimed within 14 days will be disposed of.
Please ask for any assistance:
We want your stay with us to be as enjoyable as possible and memorable for all the right reasons. We ask that if anything isn’t right that you give us the opportunity to try and rectify anything you are unhappy with and we are here to help and we will do our best at all times to make this happen.